FAQs

1. How can I contact you?

You can contact us by sending an email to recovaoficial@gmail.com. Our customer support team will be happy to assist you with any questions or concerns you may have.

2. Where are your products shipped from?

Our products are shipped directly from our suppliers located in various countries around the world. This allows us to offer a wide range of unique and innovative products at affordable prices.

3. Can I get a refund on my products?

Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please refer to our refund policy for more information on how to initiate a return.

4. How long does it take to process a refund?

Once we have received and inspected your return, we will notify you of the approval status. If your return is approved, we will initiate a refund to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Do you offer exchanges?

At this time, we do not offer direct exchanges. If you would like to exchange an item, we recommend returning the original item and placing a new order for the desired item separately.

6. How long does shipping take?

The shipping time varies depending on the product and the destination. We work with reliable shipping partners to ensure that your order is delivered to you as quickly as possible. Please refer to the product page for estimated shipping times.

7. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience.

8. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.

9. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that customs fees, import duties, and taxes may apply depending on your country's regulations. These additional charges are the responsibility of the customer.

10. Are your products covered by a warranty?

Yes, all of our products come with a standard manufacturer's warranty. The duration of the warranty may vary depending on the product. Please refer to the product description or contact our customer support team for more information.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at recovaoficial@gmail.com.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain types of items cannot be returned, such as perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Refunds: We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at recovaoficial@gmail.com.